It’s not like… that’s precisely the scenario being referred to. The problem is that’s always the example, which suggests that the dropbox event is likely closer to the exception than the rule. And it’s existence is used to deflect all criticisms, which is generally an indefensibly dumb strategy.

Knowing the subject well may put blinders in some situations… but what’s the alternative? Know the subject poorly, flail about wildly and hope you land something by pure chance? Obviously knowledge isn’t the problem here; you need it to qualify if it’s a good decision or not. It’s the over-specialization, combined with the lack of empathy for the average user that derived the dropbox event.