I think the charitable interpretation it to just assume people are bewildered by reports of bad experiences when they themselves have none. I don't think anyone is suggesting that people with bad experiences are lying about them.

I, too, have had very few bad experiences with Amazon, and the few I've had were resolved easily and quickly. I'm not surprised, though, that some people have had a rash of bad experiences that were not resolved well.

I’ve had only very very few bad experiences and I’ve been an active customer since the beginning. I wonder if their system is setup so the whale customers are treated better.

I'm not discounting their experiences. I just can't explain it, both anecdotally and terms of Amazon's business performance and perceived image.

If this is widespread we should see it show up elsewhere vs. only here (for me), where it's a known thing that Amazon co-mingles inventory, and hey, ya know that can lead to counterfeits! Which may explain it. HN's population may be more careful and examine items received more closely?

HN often doesn't match reality (see often cited Dropbox initial criticisms), so it's not too strange.