Tim Cook Faces Surprising Employee Unrest at Apple

Re:Tim Cook Faces Surprising Employee Unrest at Apple by iso1210 on Saturday September 18, 2021 @10:21AM (#28576497)

I'm not sure why I would need to talk to a customer service person in real life at apple. If I did (and I don't think I ever had) need to communicate my preference would be via email, or perhaps real time text chat. There's no reason someone who's deaf couldn't be on the end of those.

I did however cancel a £1000 order with currys because they didn't provide anyone to talk to - by phone, email or even text chat (which only worked on some browsers). The only form of communication was 'fill this form in to cancel your order'.

[ Parent | on HN ]

Re:Tim Cook Faces Surprising Employee Unrest at Apple by h4waii on Sunday September 19, 2021 @01:17AM (#28581896)

So this is kind of a 'dark pattern' as it makes orders harder to cancel. I think it can be intentional sometimes.

[ Parent | on HN ]

Re:Tim Cook Faces Surprising Employee Unrest at Apple by iso1210 on Sunday September 19, 2021 @06:39AM (#28583236)

Ironically with currys the only option that seemed possible was to cancel.

[ Parent | on HN ]