Tim Cook Faces Surprising Employee Unrest at Apple

Re:Tim Cook Faces Surprising Employee Unrest at Apple by daenz on Friday September 17, 2021 @10:19PM (#28573009)

Speaking is only a small part of communicating. A sign language interpreter is just the person's "voice" but their approach on how to treat a customer is still theirs, not their interpreters.

EDIT>> For those missing my point. If Chris Voss suddenly needed a sign language interpreter, he'd still be incredibly valuable for his ability to negotiate. A person's skills in communication aren't solely tied to their ability to speak.

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Re:Tim Cook Faces Surprising Employee Unrest at Apple by meragrin_ on Friday September 17, 2021 @10:30PM (#28573081)

Sorry, but the interpreter is going to need to be trained to have an understanding. They would likely be paid just as much if not more. It adds quite a bit of friction because interactions will take at least twice as long. It is not a reasonable accommodation. The interpreter would probably be able to help the customer faster alone.

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Re:Tim Cook Faces Surprising Employee Unrest at Apple by nvahalik on Friday September 17, 2021 @10:22PM (#28573027)

Have you worked in retail sales?

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Re:Tim Cook Faces Surprising Employee Unrest at Apple by ipaddr on Friday September 17, 2021 @10:51PM (#28573187)

Your message changed my mind on this. Not because one person can negotiate better. Because the package of the two provide a different energy.

People feel more comfortable in groups and more pressured one on one. The interpreter is seen as neutral but an upstanding person. Grouping the three presents a natural barrier which gives the customer space. If the interpreter can fullfill the wingman role by neutrally suggesting to go forward with a purchase to someone on the fence you have a real business.

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