Every time I use one of their screens to look at some issue I think... There's a bunch of stuff we didn't have to build, all for $80 per month.
And all that other stuff would be a nice package that you would probably be able to buy for $99.
It's the market that https://sendy.co/ is in, but we would have plenty of competition there and better options.
The reason it is only Sendy and a few open source proj's are that SES delivery is not even in the same ballpark as Mailchimp's (I have used both).
And if you want the delivery, you need to pay for Mailchimp or Mailjet anyways. Its the reason you don't save much when sending via the Mailchimp API. The product is not the newsletter builder etc.
Mailchimp is a SaaS, and the value is in the software, just like any SaaS. Specifically the value of email platforms comes from list management, compliance, integrations, branding, etc., all of which are hard to do with the basic-but-reliable email systems we use every day.
None of the ESPs beat our corporate email system on deliverability BTW. They did make it a lot easier to manage email programs, though.
Edit to add, I’m sure IP reputation management is a challenge if your business model is to allow anyone to sign up for free and start sending. Paying clients don’t care about that, though. Deliverability is something you can buy from lots of people. And for small folks, you’re not going to beat the deliverability of Gmail. It’s table stakes IMO. There’s a reason Mailchimp sells itself as a marketing software platform and not “we deliver emails”.
This is power, and they market it: Send an email yourself and you may be shut down, send through us and worse case scenario you will have to create a new account to continue.
At the moment their IPs are more bulletproof then their competitors. But that is all they are selling - the ability to push through spam for others.