Re:UK hotels adding service charge to room rate
by geodel on Monday September 13, 2021 @10:19PM
(#28519434)
> Raising prices 20% and eliminating tipping reduces employee income even though it is nominally revenue neutral because it changes customer spending behavior. Employees don't get paid a 20% service charge for money customers don't spend.
This seems right thing to me if customer know beforehand the cost of eating out.
I often receive these advertorials in mail about food festivals etc admonishing customers to be generous with restaurant pop-ups to add at least 20% tip and order extra food and drinks so that restaurants make money. It could be just me this thing pisses me off to stand in line for re-heated food and order extra stuff which I do not want for the privilege of not getting called cheapskate or not having someone spit in my food.
> Most of the restaurants that tried this here eventually abandoned it because employees were quite reasonably unhappy about the reduced income.
Gouging money from customer that they did not plan to spend does not seem ethical to me. I don't get how employee welfare becomes direct customer's responsibility instead of employers'.
This seems right thing to me if customer know beforehand the cost of eating out.
I often receive these advertorials in mail about food festivals etc admonishing customers to be generous with restaurant pop-ups to add at least 20% tip and order extra food and drinks so that restaurants make money. It could be just me this thing pisses me off to stand in line for re-heated food and order extra stuff which I do not want for the privilege of not getting called cheapskate or not having someone spit in my food.
> Most of the restaurants that tried this here eventually abandoned it because employees were quite reasonably unhappy about the reduced income.
Gouging money from customer that they did not plan to spend does not seem ethical to me. I don't get how employee welfare becomes direct customer's responsibility instead of employers'.