Same. Unless you make it your personal responsibility, it won't get done. Documentation is hard, and not everyone's definition of fun. It's especially hard to explain things you are intimately familiar with to your colleagues.

I've done that for long enough to be very good at it. Now I earn my living from documenting stuff the local government doesn't document property.

Every company I work for struggles with knowledge capture/sharing, and it’s always a priority, but never really prioritized. Tough nut to crack.

It is especially true because it is much faster to write an email than to create a piece of documentation. Even more because of the state of corporate knowledge sharing tools.

But yeah at the end of the day, there is no easy fix, it has to be in the core list of responsibilities of each job to work at the company scale

At my day job, they delete email after 180 days. I often wonder how much time has been lost recreating information that was deleted that way.

And how much money might have been saved not having some of that information available later... because that is totally a good reason to burn history.

This happened at my last company, but with Slack. It was a real pain at times.

So true.

People don't realize and/or don't care much about all the information that gets lost in e-mail.

I've been struggling for years to push people to document stuff. Often I'm the only one who writes page after page, and send links to docs, until there are hundreds. At that point, others usually start to chime in a bit.