> They just don't have a place to talk about them out loud. With modern design, people get confused all the time whether something is clickable. Seen that happen so many times I lost count.

The average user assumes it’s their own inability to use technology, while the average HN commenter gets annoyed because they know it doesn’t have to be so difficult.

>They just don't have a place to talk about them out loud

Laypersons wouldn't even know what the problem is in the first place.

Even if they do, they might not know the right terms to use when communicating. Thus, listening to feedback can be misleading.

Nothing beats watching people in real life using your products.

Interestingly, sometimes this manifests as nostalgia. Yes, they can't put their frustration into precise words like we do here, so they just say "I miss when %something% was easier/better/more respectful". Or "could they just for once stop changing stuff around". Or "I hate this redesign".