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Re:CookUnity fabricated an order with random items and charg... by sillycross on Friday August 27, 2021 @12:43AM (#28324385)
Author here. I admit I might be missing the subscription part (perhaps because I don't know about how meal plan companies work). But my impression when I issued my first order is simply "this is just Amazon except that item is shipped weekly". That the company would "pick something for me" if I don't act is just beyond my imagination.

And as you have pointed out, they intentionally not email any notification and only emailed me when I cannot cancel the order is immoral, which is another reason I was annoyed.

Re:CookUnity fabricated an order with random items and charg... by JimDabell on Friday August 27, 2021 @12:53AM (#28324427)
You don’t really have to be familiar with meal plan services. Their website makes it 100% clear that it is a subscription. That’s how subscriptions work; they keep going periodically without intervention.

How did you arrive at “So I decided that I will not order again given the poor cost-efficiency. And I never logged back in to their account.” as the correct course of action for a subscription? You can’t cancel a subscription by just ignoring it.

Re:CookUnity fabricated an order with random items and charg... by sillycross on Friday August 27, 2021 @01:06AM (#28324475)
I did not realize it was a subscription, and I was expecting that even if it was a subscription, I wouldn't be charged since this subscription contains action items (the food item to buy), or at least I will have a chance to cancel. Which, both turns out to be wrong.

At the very least, if they just ship me my last week's selection, I wouldn't complain either.. But they choose to ship me random food.

Re:CookUnity fabricated an order with random items and charg... by MisterBastahrd on Friday August 27, 2021 @02:05AM (#28324769)
The signup form makes it clear it's a subscription.

The TOS makes it clear it's a subscription.

The "how it works" page makes it's clear it's a subscription.

And they tell you beforehand that they rotate meals in and out of the selection and pick for you if you do not select your meals by a certain date.

You're bent out of shape for not paying attention to what you were signing up for. You've brought negative attention to a company because you couldn't be bothered to pay attention to literally every customer facing page on the site.

Re:CookUnity fabricated an order with random items and charg... by dangrossman on Friday August 27, 2021 @12:52AM (#28324419)
That the company would "pick something for you" was explained under "How does CookUnity Work" on the first page of the signup flow. The same page that says it's a subscription multiple times.
Re:CookUnity fabricated an order with random items and charg... by sillycross on Friday August 27, 2021 @01:00AM (#28324454)
I just checked this "How does CookUnity Work" thing again [1] .. So you are right, "pick something for you" is there. But it's hidden in a bunch of text, and the phrasing is unclear to me:

> Our Chefs cook the meals available on each day’s menu in our community kitchen, every morning. Choose your meals or let our auto-pilot ordering select meals for you (you'll be notified of the selections in advance).

I actually recall I reading this sentence on my first order. And my impression is "what? they are using auto-piloted cars to do delivery? I should go watch how that works when it comes" and I just overlooked what it actually meant :)

[1] https://support.cookunity.com/en_us/how-does-cookunity-work-...