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A comment on How to bypass Sprint/T-Mobile 2FA in under 5 minutes. Parent comment
Why?
The person on the other end usually doesn't speak the same language, or if they do--it's not their native tongue.
There's no point in getting mad when they don't quite understand why you are calling in the first place.
Companies need to stop outsourcing Customer Service to the cheapest country.
Having a command over the customer's language might prevent a lot of security mixups?
This has never stopped people getting angry.
Why?
The person on the other end usually doesn't speak the same language, or if they do--it's not their native tongue.
There's no point in getting mad when they don't quite understand why you are calling in the first place.
Companies need to stop outsourcing Customer Service to the cheapest country.
Having a command over the customer's language might prevent a lot of security mixups?