I've skimmed a couple of sections. There are a couple which look at workplace issues (career & self-improvement, workfroce management). Nothing jumps out immediately, but there might be some hints.
Note that what you find in articles and practices on the ground ... may differ.
Vendors advertising workforce-related systems and services (especially monitoring, tracking, recruiting, etc.), or legal / compliance organisations, could also give some possible insights.
Overall, it's a low-wage, low-skill, but also low-hazard environment (no dangerous equipment, encounters, etc.). Much of it is outsourced to low-cost regions with many English speakers (Philippines, India, Mexican border towns, Florida, etc.). Alternative employment may be scarce, unemployment high.
Change any of those dimensions and you might see conditions improve.
DDG suggests that this is a leading call centre industry publication. This is their article list:
https://www.connectionsmagazine.com/articles/by-topic/
I've skimmed a couple of sections. There are a couple which look at workplace issues (career & self-improvement, workfroce management). Nothing jumps out immediately, but there might be some hints.
Note that what you find in articles and practices on the ground ... may differ.
Vendors advertising workforce-related systems and services (especially monitoring, tracking, recruiting, etc.), or legal / compliance organisations, could also give some possible insights.
Overall, it's a low-wage, low-skill, but also low-hazard environment (no dangerous equipment, encounters, etc.). Much of it is outsourced to low-cost regions with many English speakers (Philippines, India, Mexican border towns, Florida, etc.). Alternative employment may be scarce, unemployment high.
Change any of those dimensions and you might see conditions improve.