Then they need to stop claiming to "sell" you something when clearly they are renting it

Of course no one in their right mind would pay the retail prices for a "rental" so screws the business model, but honestly, they need to pick one, either they are selling products or renting them

This mixed model where they try to have the best of both has got to stop, if you ban my account you need to refund me, done want to refund on ban well do not sell me things, rent them to me under a service