I tend to agree. While the largest unknown independent variable here is how the Airbnb handles this crisis, I feel that they will be able to steer the ship through this.

I find it interesting how people handle crisis. You can act on feeling, or you can act on logic. They (airbnb) need to be more logic based in their approach and state the facts: Our system is not perfect. We are making adjustments. We will compensate this person for their loss. Instead, they are providing tons of great coverage to the press.

I think it's overblown. It's a one odd situation out of MANY good ones, same as couch surfing - from which airbnb is a commercialized version.