One way to work through this would be to provide viewer vs collaborator user types - but ofc a viewer wouldn't be able to actually create tickets. The true goal is to build a system where everyone is productive as soon as they join, where a $5-$8 cost seems incremental, vs the work the system is able to augment for a full-time developer, business person or a contractor. This is why we're designing Tara to initially be an interface in terms of user interactions, but over time, to augment work as it happens. We've started down this path with effort predictions, sprint loads and automation of statuses.