All CEOs are contrite when they respond to being publicly shamed on Hacker News. It’s somewhat of a Hacker News trope at this point. It’s amusing, but it doesn’t mean anything.

I’ve commented on both Stripe and DigitalOcean’s terrible support, under different accounts, and had some XO give the “we’re so sorry, email me directly and I’ll personally look into it, our customers are really important to us” tripe.

There is no good work here. Only platitudes.