A shared database with permissions and forms covers most of the task in the article. Airtable also now has an event/workflow system and a ton of integrations and plugins for doing stuff like sending email.

https://www.airtable.com/product/views https://www.airtable.com/product/automations https://www.airtable.com/integrations

It's getting to the point where it can handle most of the internal software needs of a small-medium company and also has a ton of javascript hooks for covering that last 20%.