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A comment on Apple call center workers fear AI-powered surveillance cameras in their homes.

Re:Apple call center workers fear AI-powered surveillance ca... by zimpenfish on Wednesday August 11, 2021 @03:19AM (#28139047)
Everyone seems to have missed that Apple specifically ban contractors like Teleperformance from doing this.

[include] Apple spokesperson Nick Leahy said that the company “prohibits the use of video or photographic monitoring by our suppliers and have confirmed Teleperformance does not use video monitoring for any of their teams working with Apple.” Leahy said that Apple had audited Teleperformance in Colombia this year and did not find any “core violations of our strict standards.”

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Re:Apple call center workers fear AI-powered surveillance ca... by FlyingSaucer on Wednesday August 11, 2021 @06:00AM (#28140104)
This is from my own experience working at a TP call center, for a major tech client and not in Albania or Colombia.

External and internal audits are known for weeks in advance such that they could put a facade on in time. During audits you suddenly don't have a limit on bathroom break time (generally an alert would come at 15mins per day) and there would be pizza at the office every other day. Only 'loyal' employees would be chosen to any interviews/meetings about culture etc.

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