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Re:Apple call center workers fear AI-powered surveillance ca...
by lethologica on Tuesday August 10, 2021 @11:22PM
(#28137574)
Comments such as these display such a lack of empathy but yet they seem extremely prevalent on HN. What is it about some of the people who make up this community that makes them think life is as easy as simply choosing a better alternative to the current state?
It’s like telling a depressed person to just stop being sad. Life doesn’t work like that.
Re:Apple call center workers fear AI-powered surveillance ca...
by jamil7 on Wednesday August 11, 2021 @01:54AM
(#28138521)
Certain people can’t imagine what it’s like to really need a job because they’ve never experienced it or known anyone who has. Its privilege mixed with very narrow life experiences and social circles.
Re:Apple call center workers fear AI-powered surveillance ca...
by gatlin on Wednesday August 11, 2021 @08:06AM
(#28140981)
Tech people in my experience are highly susceptible to survivorship bias combined with a level of delusional Randian optimism to gird themselves against the truth that they are pawns in a sadistic machine.
Re:Apple call center workers fear AI-powered surveillance ca...
by anigbrowl on Wednesday August 11, 2021 @02:53AM
(#28138890)
https://advances.sciencemag.org/content/2/8/e1600451
tl;dr ~30% of people are mean-spirited, 20% are win-win types, 20% are risk minimizers, 15% are marks and the other 15% are confused.
Re:Apple call center workers fear AI-powered surveillance ca...
by cebert on Tuesday August 10, 2021 @11:14PM
(#28137516)
This article mentioned the call center employees work out of Bogota, Colombia. According to routers the current unemployment rate is over 17% there. It may not be so easy for them.
Source: https://www.reuters.com/article/colombia-employment-idUSL2N2...
Re:Apple call center workers fear AI-powered surveillance ca...
by drdaeman on Wednesday August 11, 2021 @03:02AM
(#28138942)
In the ideal world, this is always a valid suggestion, but, sadly, we're not in one. It only really works in unsaturated job markets (when everyone can get a job), preferably with high learning curves (so threatening to leave can become a leverage by itself). Phone support is not one of those blessed markets.
Re:Apple call center workers fear AI-powered surveillance ca...
by dylan604 on Tuesday August 10, 2021 @11:18PM
(#28137555)
Sure, that's an option, but then the next person will still have to deal with it. And you can do that but while making arrangements why not make some noise about it too? Maybe things will change, maybe they won't, but if you're already one foot out the door, "what can they do, fire me?"
Re:Apple call center workers fear AI-powered surveillance ca...
by b9a2cab5 on Wednesday August 11, 2021 @01:03AM
(#28138208)
Because when this happens en masse, they won't have enough "next person" to get work done, so they raise wages. That's how a market works (see: low wage jobs in the US now).
Re:Apple call center workers fear AI-powered surveillance ca...
by upbeat_general on Wednesday August 11, 2021 @02:34AM
(#28138773)
With that logic, why have any worker protections at all?
The market will always sort it out!
Re:Apple call center workers fear AI-powered surveillance ca...
by LocalH on Wednesday August 11, 2021 @07:40AM
(#28140755)
So they start giving out meaningless gewgaws to get people to apply ("free iPhone 12 Pro Max on hiring!") instead of actually paying living wages and benefits
Re:Apple call center workers fear AI-powered surveillance ca...
by dylan604 on Wednesday August 11, 2021 @11:16AM
(#28143018)
how long does one need to work there before being fully vested and not required to give the phone back? 1 week? 1 month? 1 year? 2 years (like a phone contract)?
I might go work for burger king for a day for a new phone as long as I got to keep it after that day. Any longer than that would be a nope.