If you can automate 80% of the jobs your customers require, you can make a billion dollars and send the other 20% potential customers to talk to Mailer Daemon. If you automate 80% of every job and leave 20% to every customer, you have no customers.
Re:Where are the robotic bricklayers?
by SlapperKoala on Wednesday August 04, 2021 @05:51AM
(#28059130)
If you have bugs in an app or website people get mildly annoyed, if you have bugs in a bricklayer a building can fall down. The cost benefit calculation is very different
And yet, you can make billions of dollars on it.
This is literally the modus operandi of modern tech companies like Google and Amazon. Automate the main workflow, silently ignore exceptions, and if anyone complains about problems (or your non-existent customer support), just wave your hands in the air and mumble something about "scale being hard".