Customer Obsession _is_ one of their Leadership Principles, after all.

Their LPs are somewhat fascinating to me in that they're publicly available and you can see how their actions fall into them. Well, save for "Strive to be Earth’s Best Employer."

> Their LPs are somewhat fascinating to me in that they're publicly available and you can see how their actions fall into them.

They're very selective. Much of the Amazon web site is the opposite of customer obsession. I've yet to find a single person I know who agrees with their removing comments from reviews, for example.

Their search filtering is very poor as well.

I wouldn't expect less of Amazon - that's why they are where they are.

100%. They definitely take customer service seriously.

Except when it comes to providing a filter on their website to only show products sold by Amazon. Or not commingling inventory.

Or filtering out scummy sellers at least. What happened to Cliff Stoll was awful.

Looks like his issue was resolved within several days: https://www.kleinbottle.com/Amazon_Brand_Hijacking.html

Him and many thousands of others, who don't have much visibility here.

They learned from Sam Walton's rules about treating the customer well. Something Wal-Mart has forgotten since his death.

Just treat your employees and suppliers like shit.

Didn't Sam treat them a lot better, and it's his kids who earned this reputation?