> I understand it is possible to get fired as a customer if your support burden is too high and your ROI goes negative, so be on your best behavior to keep access to those prices.
That's not a nice statement.
It sounds like Hetzner will cancel your contract as soon as you submit a support request, which is not true (I personally opened in ~May 5-10 tickets within a few days when trying to boot from UEFI).
I really do not think that they track single customers in relation to their single ROIs.
> It sounds like Hetzner will cancel your contract as soon as you submit a support request
I don't know what gave you that impression, as that was not my claim.
It still gave some weird impression that contract canceling is something that hapens usually.
Their margins are low, however, so I understand it is possible to get fired as a customer if your support burden is too high and your ROI goes negative, so be on your best behavior to keep access to those prices.