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A comment on Microsoft Silently Dropping Emails – a Sad but True Story (2020). Parent comment

Re:Microsoft Silently Dropping Emails – a Sad but True Story... by vxNsr on Wednesday July 28, 2021 @02:13AM (#27980721)
> The only part of the article that surprised me is the fact they actually got the issue escalated. I've never succeeded in doing that; talking to Microsoft support is like talking to a brick wall.

I’ve found that the best trick with Microsoft is: money talks. If you pay them for support suddenly you should have a much easier time getting things done.

Obviously paying MS to fix a problem they caused is abhorrent but sometimes you gotta hold your nose and do it.

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Re:Microsoft Silently Dropping Emails – a Sad but True Story... by donmcronald on Wednesday July 28, 2021 @02:29AM (#27980827)
> I’ve found that the best trick with Microsoft is: money talks.

It depends on the quantity. MS365 Business Basic/Premium customers are basically testers for the enterprise offerings. Look at release cadences for the different tiers and it becomes obvious.

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