Culturally at GitLab we use numbered lists so that it makes it easy to link and reference someone to a spot on the page.

see https://about.gitlab.com/handbook/communication/#writing-sty... number 13:

If you have multiple points in a comment or email, please number them. Numbered lists are easier to reference during a discussion over bulleted lists.

Interesting. With editable docs, things sometimes get added above the points or reordered and then re-numbered which makes the discussion misleading. The reason I prefer bullets is that it encourages people to quote the relevant section when discussing.

Is #28 mixing up sending and receiving?

>28. If an email needs a response, write the answer at the top of it.

Alternatively, it feels like it could read:

> If an email includes a response, place it at the top of it. If an e-mail requires a response, also make that clear at the very top.

The judgement about whether an email needs a response is left to the receiver who would be responding, in their statement. I like that mental model of things. :)

That leaves room for miscommunication, though. If someone expects a response from me, I'd rather they make sure to ask it at the very top so that I don't miss that request with everything else that's going on.

Re-reading the statement, maybe they simply mean replies should be above the original e-mail rather than inline?

I believe that's what they intended to convey, yes.

Love the meta

Funny you should say that, mine is war and cruelty.