When they signed up for said service, was there an implicit agreement in place that said they would show whatever show he/she wanted, when they wanted? While I agree that the GP has the right to be upset that their expectations weren’t met, it doesn’t make the unreasonable expectations right. I’d argue that Netflix, or whoever, not carrying a show or file for whatever reason, save them explicitly stating that they would do and failing to do so, is unreasonable.

That would be, to me, entitled.