Thanks for the thoughtful reply. I'm afraid I still don't exactly understand where the post erred, because I think it provided valuable context that I was not aware of. OTOH I'm not the mod who had to deal with the mess, so if you say this is where the leak is, I've got to take your word for it.
> Trolling can only be measured by effects, not intent.
While I hope that principal helps you do your job, I also hope I never encounter it anywhere else. It's a free backdoor to deplatform anyone at anytime. Brigade the discussion and suddenly they're the troll. Yikes.
(Btw, I've partly answered your other questions in a different comment: https://news.ycombinator.com/item?id=27776445)
Here are some principles that have emerged over the years here, as supports for the kind of discussion we're hoping for:
"Comments should get more thoughtful and substantive, not less, as a topic gets more divisive." - https://news.ycombinator.com/newsguidelines.html
Intent doesn't communicate itself on the internet, so the burden is on the commenter to disambiguate. - https://hn.algolia.com/?dateRange=all&page=0&prefix=false&so...
The value of a comment is the expected value of the subthread it forms the root of. - https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sor...
Trolling can only be measured by effects, not intent. - https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sor...
Scorched earth is not interesting. - https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...