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A comment on We don’t have unprofitable customers, just unhappy accidents (2019). Parent comment

Re:We don’t have unprofitable customers, just unhappy accide... by dang on Saturday July 03, 2021 @11:19PM (#27726982)
I look them up sorta manually but with a bunch of software support to make it doable fast. Let me see if I can dig up the past description for you.

Edit: described at https://news.ycombinator.com/item?id=27284079 and https://news.ycombinator.com/item?id=27236708 and at various links back from there.

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