I am pretty sure this [] dead checkbox is derived from some field in the database and the database can be modified directly.
I've done my share of fixing similar situations in the past while doing some jobs for Telecoms.
And it this was normal country ( I am not singling it out as we are fucking up people as well ) they should be able to quickly escalate it to the level that can simply order the fucking box unchecked. Unfortunately the victim is not some VIP otherwise they would've solved it in no time.
The next person doesn't have a clue what to do either, so the buck never stops being passed. The pencil-pushers don't know how to push this pencil. The bean-counters don't know how to count this bean. The bureau has a problem it can't crat.