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A comment on Best Buy, Why Does Your Support Person Sound Terrified?. Parent comment

Re:Best Buy, Why Does Your Support Person Sound Terrified? by JohnHaugeland on Friday July 02, 2021 @06:32PM (#27717726)
is it the customer or the company that we should hold responsible for the customer having no avenue for support after a loss of a multiple thousand dollar item?

what alternative would you have recommended?

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