Re:Best Buy, Why Does Your Support Person Sound Terrified?
by to11mtm on Friday July 02, 2021 @03:50PM
(#27715986)
CSR was probably terrified because 'metrics' are the god-king of call centers.
Going over on Call Times, having too many escalations, hell I worked at a place where the CSRs would get written up for taking a bathroom break too long.
Frankly, the environment of some Call Centers easily trade blows with Amazon Warehouses for worker conditions; main difference is instead of the rigors of physical labor you get to be sedentary instead.
Going over on Call Times, having too many escalations, hell I worked at a place where the CSRs would get written up for taking a bathroom break too long.
Frankly, the environment of some Call Centers easily trade blows with Amazon Warehouses for worker conditions; main difference is instead of the rigors of physical labor you get to be sedentary instead.