Returns are a nightmare in practice. I ordered a jacket from the manufacturers website and had to return it because it was stained on arrival. Unfortunately for me, their courier of choice is on the wrong side of town for me, and only has one drop off office open between 9 and 5 Monday to Friday.

This was also over the Christmas period, so when I returned it I was asked to pay customs charges (thanks brexit), and it took the guts of a month from the initial order to refund.

You don't know in advance whether you're going to have that sort of experience with a manufacturer, or whrther it will be easy, but with Amazon they accept returns at a post office and you send it to your own country which skiets all the issues above.

Within the EU (and some attached countries) you can return anything you bought online within 14 days directly to where you bought it from and get your full money back. No questions asked.

In Switzerland I can give any returns just to the postal guy that comes by everyday anyway. Couldn't be more comfortable than that. I rarely have to return anything tho

> you can return anything you bought online within 14 days directly to where you bought it from and get your full money back. No questions asked.

The ease of the process of doing that varies mightily with sellers.

> In Switzerland I can give any returns just to the postal guy that comes by everyday anyway.

That is definitely not the case in either the UK (pre brexit even) or Ireland. You need to drop the package off, and depending on the seller their preferred return method may be on the opposite side of the city to you, or they might let you drop off at a supermarket.