Re:British right to repair law excludes smartphones and comp...
by alias_neo on Thursday July 01, 2021 @02:38PM
(#27702750)
Although I understand, and I have done so in the past and won, after speaking with both OnePlus and Amazon I came away feeling that it was my fault.
I had a case on the phone which I removed just an hour earlier because it was dirty underneath, and wit lockdown and working from home I wasn't leaving the house, I saw no need to put it back on, felt like Karma.
Yes I believe the design contributed significantly to it breaking, it just wasn't the time for me to add more stress trying to fight it.
I'm a strange way, it was a good thing, I'm a perfectionist, and having a broken screen put me off wanting to use my phone, that's a good thing in a weird way.
Re:British right to repair law excludes smartphones and comp...
by Silhouette on Thursday July 01, 2021 @05:10PM
(#27704913)
That's totally fair enough. You have to pick the fights you think are worth taking, and if it's just going to cause you stress then maybe this one simply isn't. I hope you manage to sort your phone out one way or another.
Even if you decide not to fight this one, please consider informing one of the major consumer rights organisations so if there is a design flaw and others are experiencing the same problem the manufacturer can't bury their head in the sand and try to avoid responsibility. Other big tech firms have allegedly done this in the past and bad publicity is often what brings them round in the end.