Robinhood to pay $70M for 'systemic supervisory failures'

Re:Robinhood to pay $70M for 'systemic supervisory failures' by wpietri on Wednesday June 30, 2021 @03:41PM (#27692650)

A counfounder here is that a strong accent is correlated with outsourcing customer support to low-cost providers to companies with far-away, underpaid staff who lack cultural context and social power within the company they nominally work for.

Personally, I think the much bigger problem is the shitty outsourcing. But semi-sensical corporatese excuse-making is definitely not improved by language and accent barriers.

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Re:Robinhood to pay $70M for 'systemic supervisory failures' by msrenee on Wednesday June 30, 2021 @04:21PM (#27693015)

Thanks for expressing what I was trying to figure out how to put into words. I feel no animosity towards the folks stuffed in a call center for crap wages. I'm irritated with the company that outsourced their support to India and pays them crap wages to try to navigate technology that they don't have adequate training for and at least have no real power to fix.

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Re:Robinhood to pay $70M for 'systemic supervisory failures' by toastal on Thursday July 01, 2021 @12:06AM (#27696183)

I mean I had a fun conversation with an older lady who was living in my birth state. This made a MUCH better experience than having a purely technical call.

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