Re:WD My Book users wake up to find their data deleted
by thomascgalvin on Friday June 25, 2021 @09:33AM
(#27630557)
> If you sell me a HD/IoT, and say it does X/Y/Z and then no longer want to provide X/Y/Z, I should get my money back.
This is my takeaway from the whole Peloton fiasco. If you spend thousands of dollars on a product, and after the purchase the company bricks the product, the company should legally owe you a full refund.
Re:WD My Book users wake up to find their data deleted
by pbhjpbhj on Saturday June 26, 2021 @02:38PM
(#27644613)
Under the Consumer Rights Act in the UK there is no end of 'warranty' period. If the product expires when it would be reasonably expected to work then you have a claim against the company. They can fix, like-for-like replace, or pay you money. They do get to reduce the compensation based on the use you've had of the product, but that seems reasonable.
Re:WD My Book users wake up to find their data deleted
by tornato7 on Sunday June 27, 2021 @01:34AM
(#27648875)
I had a perfectly functioning Phillips Hue lighting system, then one day Phillips decided it was no longer supported and I had to buy an upgraded system to get the same features that I already had.
This whole, "ah sorry we decided to end-of-life that because we couldn't make any more money off it" is so many levels of bullshit.
It's also part of a broader attitude on not repairing anything. Battery dead in your activity tracker? throw it out and buy a new one. Worse still, the band has degraded but the electronics are all fine? still throw it out (or put it in a drawer to never come back out).
Closely aligned to a recent story where Amazon is/was destroying masses of products that hadn't been sold. The waste is just extraordinary.