Re:WD My Book users wake up to find their data deleted
by asteroidbelt on Thursday June 24, 2021 @10:19PM
(#27626483)
> I can't find a human to talk to and
Obviously customer support is a finite resource.
That's why companies need to start paid/premium customer support: when you lost access to your account, you should be able to pay 10, 100, 1000 of money to talk to a real person who understand how the system works and where there a mistake was made.
Like a hacker stole your account and you cannot take it back? A special person will to do a background check (e.g. call your employer) to verify that you is actually you.
Robot erroneously blocked your account because of misclassified spam-like activity? Your account is restored, and you are fully refunded.
Obviously customer support is a finite resource.
That's why companies need to start paid/premium customer support: when you lost access to your account, you should be able to pay 10, 100, 1000 of money to talk to a real person who understand how the system works and where there a mistake was made.
Like a hacker stole your account and you cannot take it back? A special person will to do a background check (e.g. call your employer) to verify that you is actually you.
Robot erroneously blocked your account because of misclassified spam-like activity? Your account is restored, and you are fully refunded.