- Most important roles are Architect + Manager

- A feature will take months or years from analysis (planning) to backlog to implementation to testing to release.

- Regressions : see testing

- A lot of important knowledge resides in people's head even though we have high internal documentation standards.

- Testing: Manual tests are performed on whole application before yearly release by all team members. Automated ui tests run everyday. We are beginning to use automated unit testing.

- Architecture : We have a very old but flexible internal application structure with a set of tools and an internal language - too long to describe here. Most design occurs in word documents.