I think it's important to note that this is a program these people voluntarily signed up for with those terms. I agree that I probably wouldn't sign up with those terms, but they did and are acting like this was unexpected.

I want to be positive and give the benefit of the doubt, but this seems like the kind of thing that gets buried in the details and overlooked. It was just one piece of a bigger system.

Our energy company offers $20/year plus a raffle entry for each time they do it. It's pretty low, but last year they adjusted my thermostat by 4 degrees for about 4 or 5 hours, and it happened twice. The article makes it sound like the utility company is doing this every day or something. It's really not the case. So I'm not sure how much money people expect they're entitled to.

Not even a coupon, a raffle ticket.