Re:Is Apple's developer support a joke?
by swombat on Tuesday July 12, 2011 @08:50AM
(#2754516)
Sorry, but if you don't take the time to even ask anyone how to best access Apple's Dev support, and instead persist with a channel that's clearly not working, that's your failing. I've had no problem whatsoever with their phone support.
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Ok I'm feeling slightly stupid now but I couldn't locate dev support phone # anywhere http://developer.apple.com/support/
Also, I don't think it's very clever to make cheaper support channels (email) so bad that the only option is the phone support (which is much more resource intensive and costly). Even when you can afford it...
Ok turns out the support phone numbers were well hidden http://developer.apple.com/contact/phone.html
It's linked right from the e-mail form that you probably used to contact them:
http://developer.apple.com/contact/
Also, Googling "apple developer call" gives proper entry points as the first and second results.
Why would they provide email support then at all? I don't think the customer should have to try a dozen or so means of support before finding a way which works.
It's a kind of 'necessity' filtering, I think. It also probably keeps down their call volume by preventing people from calling in with stuff easily solved using other channels.
I'm not saying whether or not it's good practice, but if it leads to the quality of these phone support calls, then I'm all for it.