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Re:What's in email tracking links and pixels? by verdverm on Wednesday June 09, 2021 @02:17PM (#27451229)
Nice work!

Have you considered what Salesforce, HubSpot, and the like have? They use the BCC to record entire email chains and users...

Re:What's in email tracking links and pixels? by codingdave on Wednesday June 09, 2021 @04:24PM (#27452707)
How does that work? I mean, sure they can BCC an address when they send an email, but any replies that I send back won't include that BCC?
Re:What's in email tracking links and pixels? by verdverm on Wednesday June 09, 2021 @04:27PM (#27452763)
If I reply to your reply, then they see the chain. I can only imagine how much insider info they could be holding on to.

Also of concern, are you even aware which emails / other people have be uploaded to their systems?

Re:What's in email tracking links and pixels? by codingdave on Wednesday June 09, 2021 @04:39PM (#27452920)
Ah, gotcha. That makes sense.

As far as insider info, most larger companies I've been at use a variety of confidentiality levels for their data, the highest of which cannot be emailed or put in the cloud. I believe that most corporate governance professionals are well aware of the risks and options for how to work with such things. But to be fair, your average office worker is not, so compliance with such policies becomes a cultural and education concern.

Re:What's in email tracking links and pixels? by dewey on Wednesday June 09, 2021 @02:26PM (#27451319)
> Have you considered what Salesforce, HubSpot, and the like have? They use the BCC to record entire email chains and users...

But that's usually done to add "state" to emails so they can be tied to one thread in the support system and people can reply to either the email chain or via some web interface. I don't think you necessarily want to interfere with that.

Re:What's in email tracking links and pixels? by verdverm on Wednesday June 09, 2021 @04:32PM (#27452824)
There are privacy considerations on the unknown users side. Have I consented to HubSpot (et al) having PII and my email contents? (I don't know how this works today, with the GDPR, any future privacy laws)

I have more experience with the sales product than the support ones, where typically more sensitive information can be discussed.

Re:What's in email tracking links and pixels? by bengtan on Wednesday June 09, 2021 @09:16PM (#27455613)
I don't have any regular emails from them so I don't have any data to work with.

If someone can point me to a Salesforce or HubSpot newsletter, I can susbcribe, get some samples, and then investigate.

Re: BCC ... Uh, that's a totally different topic/mechanism and I have no comment on it.

Re:What's in email tracking links and pixels? by bombcar on Thursday June 10, 2021 @02:11AM (#27457380)
You can subscribe to Hubspot's newsletter here: https://blog.hubspot.com (I assume they use hubspot lol).

Same with salesforce: https://www.salesforce.com/form/other/role-based-newsletter/