Re:Amazon refused to refund $7k after shipping an empty box ...
by Vake93 on Sunday May 30, 2021 @11:53AM
(#27334088)
Happened to me as well. I got a Asus ROG Strix G15 laptop on 13 May(this month) and upon clearance from Sri Lankan customs (where I live) the UPS agents discovered that the contents was missing. UPS notified me this and report this to Amazon. They(UPS) held the package with them and didn’t deliver it to me as it was empty.
Even in the commercial invoice the gross weight of the laptop package was just 1.81KG! The laptop itself weighs about 2.3KG!
When I connected Amazon support they basically said that the package was delivered and they did an investigation the the weights are correct as well.
The UPS has filed a claim with Amazon and Amazon is not responding to UPS even and insists I obtain a police report. I didn’t even receive the package. Shouldn’t UPS and Amazon sort this out?
We are under lock down due to COVID and I can’t go to a police station to make the complaint.
Now I don’t have the laptop or a refund…
This costed me about 1700 usd with shipping. It’s not a cost I can afford to just write off.
Re:Amazon refused to refund $7k after shipping an empty box ...
by nikanj on Sunday May 30, 2021 @01:26PM
(#27334854)
Chargeback time! Hope you don’t have any Audible/Kindle/etc accounts, you’ll probably lose access to content you’ve bought, errm, licensed-with-no-binding-arbitration-clauses
Even in the commercial invoice the gross weight of the laptop package was just 1.81KG! The laptop itself weighs about 2.3KG!
When I connected Amazon support they basically said that the package was delivered and they did an investigation the the weights are correct as well.
The UPS has filed a claim with Amazon and Amazon is not responding to UPS even and insists I obtain a police report. I didn’t even receive the package. Shouldn’t UPS and Amazon sort this out?
We are under lock down due to COVID and I can’t go to a police station to make the complaint.
Now I don’t have the laptop or a refund…
This costed me about 1700 usd with shipping. It’s not a cost I can afford to just write off.