Re:Amazon refused to refund $7k after shipping an empty box ...
by TheOtherHobbes on Sunday May 30, 2021 @09:05AM
(#27332948)
Fulfilled by Amazon.de screwed up my last micro-order. I ordered an 8-pack of something and got a 5-pack.
Trivial for small items, but doesn't bode well for high value orders.
It's a confidence issue. Amazon has become a logistics giant but is steadily losing customer confidence.
A combination of fake reviews, fake items, high-friction or just plain missing consumer support on high-value items, and a hopelessly confused mess of a shop front all add up to a mediocre and untrustworthy experience.
Trivial for small items, but doesn't bode well for high value orders.
It's a confidence issue. Amazon has become a logistics giant but is steadily losing customer confidence.
A combination of fake reviews, fake items, high-friction or just plain missing consumer support on high-value items, and a hopelessly confused mess of a shop front all add up to a mediocre and untrustworthy experience.