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A comment on Amazon refused to refund $7k after shipping an empty box instead of a Sony A1. Parent comment

Re:Amazon refused to refund $7k after shipping an empty box ... by heavyset_go on Sunday May 30, 2021 @06:16AM (#27332108)
> It seems if customers report fakes, customers who potentially also received fakes are not alerted and that is a real problem for me.

Amazon doesn't even bother to collect that data. If you want to make a return because you received a counterfeit, you need to lie about the reason for your return, because "I received/believe I received a counterfeit product" isn't a choice they let you choose from when filing a return.

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Re:Amazon refused to refund $7k after shipping an empty box ... by fennecfoxen on Sunday May 30, 2021 @07:27AM (#27332457)
Product Not As Described. (It was described as the actual product, not as a counterfeit.)
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Re:Amazon refused to refund $7k after shipping an empty box ... by heavyset_go on Sunday May 30, 2021 @03:09PM (#27335713)
At best, this sounds like a euphemism to me, and at worst, it seems like Amazon doesn't want to log such information. If Amazon cared to keep track of counterfeit returns, they'd make it an explicit option.

Honestly, it feels like Amazon is intentionally not keeping explicit records of the counterfeits they sell because of their potential liability and the fact that such records would make Amazon look bad in depositions.

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Re:Amazon refused to refund $7k after shipping an empty box ... by TheOtherHobbes on Sunday May 30, 2021 @09:09AM (#27332977)
That doesn't distinguish between "I ordered a book and got a plant mister" and "I ordered a book and got a stapled photocopy with greasy fingerprints."
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Re:Amazon refused to refund $7k after shipping an empty box ... by hutzlibu on Sunday May 30, 2021 @07:26AM (#27332453)
But isn't there textfield for you, where you can specify your specific reason?

I mean, I am not sure, if anybody ever reads those, but you I would not have to lie this way.

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