Re:Amazon refused to refund $7k after shipping an empty box ...
by thathndude on Sunday May 30, 2021 @05:33AM
(#27331922)
This is the most bad thing I’ll say about amazon is that the counterfeits are becoming an issue. I saw one person who, perhaps wisely, said they won’t buy anything to eat or drink on amazon because one bad counterfeit could be catastrophic. Your point about safety equipment is a similarly good point.
Re:Amazon refused to refund $7k after shipping an empty box ...
by heavyset_go on Sunday May 30, 2021 @06:16AM
(#27332108)
> It seems if customers report fakes, customers who potentially also received fakes are not alerted and that is a real problem for me.
Amazon doesn't even bother to collect that data. If you want to make a return because you received a counterfeit, you need to lie about the reason for your return, because "I received/believe I received a counterfeit product" isn't a choice they let you choose from when filing a return.
Re:Amazon refused to refund $7k after shipping an empty box ...
by fennecfoxen on Sunday May 30, 2021 @07:27AM
(#27332457)
Product Not As Described.
(It was described as the actual product, not as a counterfeit.)
Re:Amazon refused to refund $7k after shipping an empty box ...
by heavyset_go on Sunday May 30, 2021 @03:09PM
(#27335713)
At best, this sounds like a euphemism to me, and at worst, it seems like Amazon doesn't want to log such information. If Amazon cared to keep track of counterfeit returns, they'd make it an explicit option.
Honestly, it feels like Amazon is intentionally not keeping explicit records of the counterfeits they sell because of their potential liability and the fact that such records would make Amazon look bad in depositions.
Re:Amazon refused to refund $7k after shipping an empty box ...
by TheOtherHobbes on Sunday May 30, 2021 @09:09AM
(#27332977)
That doesn't distinguish between "I ordered a book and got a plant mister" and "I ordered a book and got a stapled photocopy with greasy fingerprints."
Since then though I won’t use Amazon for anything remotely safety related, think child car seat - nope, some equipment for rewiring house, nope.
This also makes me think about higher end purchases, whereas before I was like 100% Amazon, they have lost the trust I had for them and doubt they will get that back.
My main issue is that by the time I realised it was fake the game had been stopped and seller removed so they probably knew the game they sent me was fake (because of other complaints) but they made zero attempt to put it right. It seems if customers report fakes, customers who potentially also received fakes are not alerted and that is a real problem for me.