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A comment on Amazon refused to refund $7k after shipping an empty box instead of a Sony A1. Parent comment

Re:Amazon refused to refund $7k after shipping an empty box ... by Reason077 on Sunday May 30, 2021 @04:47AM (#27331692)
> "Amazon has no concept of "open box" vs "new,""

Yes they do. There is a large section of the website ("Amazon Warehouse deals") devoted to open-box items. I've used this a few times and got great prices on perfect items, just with opened or damaged packaging.

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Re:Amazon refused to refund $7k after shipping an empty box ... by garmaine on Sunday May 30, 2021 @05:12AM (#27331793)
Yet somehow returns end up back in the warehouse where they are picked as "new" sales to other customers.
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Re:Amazon refused to refund $7k after shipping an empty box ... by Strom on Sunday May 30, 2021 @11:42AM (#27334009)
This is true. I've had Amazon send me clearly used and damaged items although I ordered new. They also always block my negative review pointing this out, claiming that reviews are about the product and not about my experience of ordering it from Amazon.
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