Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

Re:Amazon refused to refund $7k after shipping an empty box ... by garmaine on Sunday May 30, 2021 @04:24AM (#27331585)

> I wonder actually where this stuff happens typically. Clearly some seems to happen before things even get to Amazon, that whole counterfeit commingling thing you hear about, where the 3rd-party stock gets used even if you buy from Amazon directly.

This is actually largely Amazon's fault, as far as I understand it. People buy obviously counterfeit items, then buy the real thing on Amazon, and return the counterfeit item. Amazon does ~zero verification of the return and puts the counterfeit item back on the shelf/bin with the official SKU.

Amazon has no concept of "open box" vs "new," and they don't want to be the arbitrator of returns.

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Re:Amazon refused to refund $7k after shipping an empty box ... by Reason077 on Sunday May 30, 2021 @04:47AM (#27331692)

> "Amazon has no concept of "open box" vs "new,""

Yes they do. There is a large section of the website ("Amazon Warehouse deals") devoted to open-box items. I've used this a few times and got great prices on perfect items, just with opened or damaged packaging.

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Re:Amazon refused to refund $7k after shipping an empty box ... by garmaine on Sunday May 30, 2021 @05:12AM (#27331793)

Yet somehow returns end up back in the warehouse where they are picked as "new" sales to other customers.

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Re:Amazon refused to refund $7k after shipping an empty box ... by Strom on Sunday May 30, 2021 @11:42AM (#27334009)

This is true. I've had Amazon send me clearly used and damaged items although I ordered new. They also always block my negative review pointing this out, claiming that reviews are about the product and not about my experience of ordering it from Amazon.

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