Not only that, but their arbitrary safety rules get really annoying. "No you can't hook that onto the bumper hitch, even though its rated for 4500lbs. The rules say you need a receiver." The receiver is still rated for 4500lbs but that's okay.
But then they are happy to slap a receiver onto any passenger car that is not rated to tow at all and let you load up as much as you want into one of their box trailers.
So many instances of showing up after reserving online, and the staff says, "Uh, we don't have that truck."
Most recently, my friends couldn't get their reserved truck (on their moving day) because their site (and backend) was down nationwide. They had the truck, but _because_ everything's digital now, they had no fallback ability to rent out the reserved truck.