Simple bank shutdown goes awry, leaving customers without account access

Re:Simple bank shutdown goes awry, leaving customers without... by neilv on Sunday May 09, 2021 @09:53PM (#27101865)

> Simple opened to customers in 2012 and was supposed to offer a digital-first approach to banking. In fewer words, it was supposed to be “a bank that doesn’t suck,” to quote one of its co-founders. The service had a website and app that broke down your spending and made it easy to categorize payments, send money, and set savings goals. It was purchased by BBVA in 2014.

Assuming that the user experience of Simple was a key selling point... does anyone know whether the BBVA user experience is now comparable? (Once the internal account conversion problems are fixed.)

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Re:Simple bank shutdown goes awry, leaving customers without... by Kye on Sunday May 09, 2021 @10:12PM (#27101976)

Not even remotely. Simple was Simple in the way people mean when the say they want simple. Not bare, or sparse. Just very clear and easy to use. BBVA's interface isn't horrible, but it reeks of 2000s web banking.

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Re:Simple bank shutdown goes awry, leaving customers without... by CompMan411 on Monday May 10, 2021 @09:22AM (#27105694)

I can confirm. Simple’s app was beautiful, elegant, fast, easy to use, didn’t flash unnecessary or ugly (Account numbers, innocuous warnings, Bad UI elements, Broken transitions, switching between the app and the web interface); things Chase, US bank, city, Bank of America are all guilty of. I loved being able to set aside money with the simple account.

Now I have first hand experience with BBVA as well. I’ll give it to them their app is pretty good. It’s clean, fast, and the transitions are good. Logging in is fast and easy. But boy the app experience is not anything I would call elegant. It was clearly designed by very square people with lawyers and accountants as their inspiration.

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Re:Simple bank shutdown goes awry, leaving customers without... by finovator4321 on Monday May 10, 2021 @03:19PM (#27109703)

I've found One Finance and Envel to have the most user friend interfaces, although nothing compares to Simple ;(

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