> They are looking for a service, not a product

That's an unfortunate choice of words. I'm definitely looking for a product, not a service (which is why I bought my MacBook instead of leasing it), but everything I need the machine for overlaps with what Apple envisions me doing with the machine.

I don't want my machine to be amateur-repairman friendly and my OS to be infinitely customizable and tinkerable, because we already have that, it's called Linux on a ThinkPad and to me that's the antithesis of a Mac and I consciously decided not to use that kind of setup.

(I'm not strongly for or anti right-to-repair, but I tend to be against tight regulation when avoidable.)

It is the community, but not because we don't care about it. It's because in a thread on an article like this it's not a very valuable comment. The comments it generates (including yours and mine) has nothing to do with the SPRR or exception levels.

I'm a lifelong Mac user (born in the late 80s, and have used macs my entire life). I'm absolutely buying a product and not a service.

I'm glad to be proven wrong here with the many replies