Re:Searching the web for under $1000/month
by michaelmrose on Friday May 07, 2021 @03:26PM
(#27079916)
In order for a system to be effective at achieving a goal its owners and operators don't have to sit around a table in a smoke filled roam and toast evil. The goal good bad or indifferent merely has to be progressively incentivized by prevailing conditions.
If clarity causes customers to spend less it is disincentivized and since clarity is hard and requires active investment to maintain it decays naturally.
It's easy to see how you can end up with a system that the users experience as a dishonest attempt to get more of their money and operators, who are necessarily very familiar with the system experience as merely messy but transparent.
Neither is precisely wrong however your users don't have your experience or training and many are liable to interact with a computer not you. Your system is then exactly as honest and transparent as your UI as perceived by your average user.
If clarity causes customers to spend less it is disincentivized and since clarity is hard and requires active investment to maintain it decays naturally.
It's easy to see how you can end up with a system that the users experience as a dishonest attempt to get more of their money and operators, who are necessarily very familiar with the system experience as merely messy but transparent.
Neither is precisely wrong however your users don't have your experience or training and many are liable to interact with a computer not you. Your system is then exactly as honest and transparent as your UI as perceived by your average user.