Re:Verizon sells Yahoo and AOL to private equity firm for $5B
by bluedino on Monday May 03, 2021 @12:26PM
(#27027056)
I recently was locked out of my Netscape email address, which was controlled by AOL. I replaced my phone, and unsuccessfully tried logging in a few times.
I called the support number, and was told they could reset my password, as I never set up a two factor device, and the recovery email I had setup was a Hotmail address that I hadn’t used in 20 years so it was no longer around.
The catch? I was using a free account, so for support I either had to pay the $24.95/year to upgrade to a paid account, or pay $7.95 for a one-time support cost.
Not a bad business model when you have 175 million users.
I called the support number, and was told they could reset my password, as I never set up a two factor device, and the recovery email I had setup was a Hotmail address that I hadn’t used in 20 years so it was no longer around.
The catch? I was using a free account, so for support I either had to pay the $24.95/year to upgrade to a paid account, or pay $7.95 for a one-time support cost.
Not a bad business model when you have 175 million users.