They didn’t build the ship, they’re just passengers.
Hence why most companies fall out of the S&P 500 as quickly as they rise. If you think Google is going to stay on top forever you’re in for a rude awakening.
And even among those who are genuinely trying to see that the business does well for years to come, rather than the next three months and then who cares, even among the ones of them who are genuinely decent at managing a product, far too few understand the positive relationship between how you treat your employees and what you get out of them.
Because we've spent decades in this country being sold the idea that good management means forcing workers to work more hours, under tighter control, because "workers" are stupid, lazy, and/or malicious, and it is "managers" who really know how to do things right, by the very definition of their jobs.
America is one of the best countries in the world, therefore its leadership has to be smart and competent.
I can think of no product at google that is not overshadowed by their policy of non-support. The culture that leads to their innovation also informs trust. If there is any such thing as "too innovative" then google is it.
This is why Azure is doing so much better than google in cloud computing despite the fact that google invented modern cloud computing. People trust Microsoft to support their products.
I dunno, seems like they are doing ok at their jobs....